Help Desk Support Resume Example

Help Desk Support Resume ExampleHelp Desk Support Resume ExampleDo you love IT products? Are you a natural trouble-shooter and communicator someone who can easily explain complicated technical features to computer end-users who dont know a firewall from a flash drive? If so, you might want to consider sending out applications and resumes for help desk support jobs. According to the Bureau of Labor Statistics Occupational Outlook Handbook, the need for talented computer support specialists is expected to increase by 11% by 2026 faster than the average rate of growth for most jobs. The 2017 median pay for these jobs welches $52,810 a year (approximately $25.39 per hour). Help desk support is one of those career fields where you dont necessarily need a bachelors degree. Many employers will hire candidates with associates degrees, especially if they have proven customer-service skills, attentive listening skills, strong speaking and writing talents, and the ability to trouble-shoot sim ple and complex computer issues. Here is an example of aresumedesigned for a help desk support role. The resume includes asummaryof qualifications section. When creating your resume for computer support jobs, you should also consider including a technical skills section that lists the computer software and hardware you have knowledge of. Help Desk Support Resume Example STACY PATTERSON408 S. Enola Drive, Enola, PA17025 (709) 732-1234spatteremail.net SUMMARY OF QUALIFICATIONS Experienced and knowledgeable information technology professional seeking to contribute training and acquired skills within a help desk support role. Well-versed in SAP and Windows Active Directory. Works well independently or in a group setting, providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Easil y identifies and resolves technical issues and concerns. Excellent communication and presentation capabilities. EDUCATION TRAINING KnowledgeSoft, Inc., Mechanicsburg, PA?Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration Shippensburg University of Pennsylvania, Shippensburg, PA,John L. Grove College of BusinessB.S. in Information Technology Harrisburg Area Community College, Harrisburg, PAA.A. (Honors) East Pennsboro Area High School, Enola, PA TECHNICAL SKILLS Platforms Windows 7/10, Mac OS X, Android Software MS Office Suite 2013 (Word, Excel, PowerPoint, Access, Outlook), Office 365SAP, Adobe, McAfee, Norton Utilities, Intranetware 4.11, SAP SE Hardware TCP/IP, DHCP, and DNS protocols, LAN/WAN, routers, Ethernet, SAN, VPN PROFESSIONAL EXPERIENCE Pennsylvania Office of Inspector General, Harrisburg, PA (01/2017 Present)Help Desk Technician Provide computer help desk support via telephone communications with end-users. Perform diagnostics and troubleshoo ting of system issues, document help desk tickets/resolutions, and maintain equipment inventory lists. Authored organizations first-ever manual of Help Desk standard operating procedures (SOPs).Implemented continuous improvement process enhancements that reduced trouble ticket response time by 45%.Consistently met ambitious customer satisfaction targets. Tri-County Association for the Blind, Harrisburg, PA (11/2015 - 1/2017)?Production Associate Performed various administrative duties such as mass-mailings to support fundraising efforts for the blind and other organizations for the disabled. Compiled literature, prepared mailing labels and envelopes, and disbursed via postal service.Accounted for and verified IBM equipment parts, assembled office supplies, and ensured proper packaging. Pennsylvania Commission on Crime and Delinquency, Harrisburg, PA (09/2013 11/2015)Information Technology Technician Provided computer help desk support and technical training on hardware/software to e nd-users. Documented help desk tickets/resolutions as well as providing overall assistance in daily administration of a SAP Community Network (SCN).Performed set-up, breakdown, and transport of agency equipment on an as-needed basis. More Tips for Help Desk Support Job Seekers As you draft your resume for computer support technician roles, try to incorporate as many industry-specific keywords into your document as possible. Many employers currently use automated applicant tracking systems to rank the resumes they receive. If your resume lacks the keywords these systems are programmed to identify, it may never reach the eye of a human hiring manager. Your best guide to which keywords you should use are the texts of the job descriptions to which you are applying. Look for the terms they use in their Minimum Qualifications and Preferred Qualifications sections. Also have a look at these common tech support skills that employers typically seek in their job candidates. As soon as you hear back from an employer that theyd be interested in meeting you, its time to rehearse for your bewerberinterview so that youll make as big of an impression in person as you did on your resume. Here are some help desk interview questions to review as you prepare.

3 Serious LinkedIn Military Transition Mistakes

3 Serious LinkedIn Military Transition Mistakes3 Serious LinkedIn Military Transition Mistakes3 Serious LinkedIn Military Transition Mistakes 3 Serious LinkedIn Mistakesfrequently made by Veterans and Transitioning Militaryby Susan P. JoyceJanuary 22, 2019Through my years of teaching my LinkedIn workshop to the transition classes at Hanscom AFB, I have learned 3 major mistakes that transitioning military and veterans often make with LinkedIn.LinkedIn is an important job search and networking tool, and you MUST pay attention and work on your Profile and visibility in order to find employment in the civilian job marketWhen filling a job, recruiters typically first search in LinkedIn looking for local people who are qualified for a job. So, LinkedIn membership is a necessity today for fruchtwein professionals, a basic requirement for career and job search.In addition, recruiters also search LinkedIn to learn mora about job applicants and job candidates, making LinkedIn an essential p art of our personal online reputation management. When a recruiter does a Google search on your name, LinkedIn results are usually near the top of the first page (few people look past the first page).Consequently, LinkedIn is nearly unavoidable for most working people today.1. leid joining LinkedIn BEFORE your transition.When is the best time to deploy the life boats after the ship has sunk or before it sinks? Before, of course Same with joining LinkedIn Build your LinkedIn career lifeboat before you need it for your civilian job search.Unless you are hired by a personal friend without a formal hiring process, most employers will want to compare your resume or application with your LinkedIn Profile. They assume, based on painful experience, that LinkedIn Profiles (viewable by colleagues, friends, and family) are apt to be more accurate than resumes/applications submitted privately which may contain a few exaggerations.Since you usually know your transition date well in advance, do nt wait until the last few days or weeks to work on your LinkedIn Profile. Start building it and expanding your LinkedIn network (a.k.a. connections) while you are still on active duty.2. Not translating military jargon into civilian-speakand not quantifying your accomplishments in LinkedIn.Yes, everyone in the military knows what an OIC and an NCOIC are, but the civilian world has no idea. Explain in terms that civilians understand number of people led, logistics required, accomplishments achieved, and leadership demonstrated.In your military duties, you gained amazing experiences that most civilians your age have not come close to reaching, even if you are in your 40s or later. You managed impressive quantities of people and material. Explain that to civilians who have no clue.Assume you led a platoon of Marines. The civilian world has no idea what a platoon is or how many Marines are in a platoon, so simply stating that fact in your LinkedIn Profile is not useful.Better explain t hat to them in terms civilians can understand Led 44 Marines for 12 months in combat action to meet tactical and strategic requirements. Managed kollektiv readiness, responses, and tactical assignments in very high stress situations. Accountable for $1,500,000 of material, organizing and coordinating cross-functional activities to acquire and maintain the appropriate level of supply as well as the movement of material as necessary, with no losses or discrepancies. Facilitated 10 technical skills certifications and 12 promotions for team members.3. Wasting the LinkedIn Premium Careers Membershipby Using it Too Soon+++Dont sign up for this one-time benefit until your Profile is complete and you have at least 300 connections+++Wait until you are 3 months or less from separation. Implemented too far in advance or without a solid profile, you will be wasting a benefit that costs civilians $360, and you will look green to recruiters.LinkedIn offers a one-time free annual Careers membersh ip. (Click here.)Benefits of the Premium Careers membership includeBe a Featured ApplicantWhen you choose this option and meet a recruiters search criteria, your Profile receives greater visibility in the recruiters search results. (This will not make up for having a skimpy Profile In fact, a member with a skimpy Profile looks very clueless and/or lazy if they implement Featured Applicant.)See Profile ViewsSee who has viewed your Profile in the last 24 hours and in the last 90 days. These views hopefully include recruiters, employees of other organizations, and other LinkedIn members who havent set their accounts to be anonymous. LinkedIn will show you the trends in views of your Profile. So, if you publish an article or make a comment, you will (hopefully) see the reactions in the trendline.Take LinkedIn Learning classes for freeFor you, the Premium Careers membership includes 12 months of free access to all of the online courses available in this site, formerly known as Lynda.com, offering over 10,000 courses in business, technology, and creative skills.This is available for veterans and members of the US Department of Defense, any time. It is also available to the spouses of military members who have transitioned, retired, or done a permanent change of station in the last six months, and includes 12 months of LinkedIn Learning (thousands of online courses you can take).If you arent sure you want to use your 12 months now, accept LinkedIns standard offer to try Premium for 30 days. At the end of the 30 days, you can activate your free 12 months or not. Best to save this option until you can gain the most benefit from it.For more details about the program and the application process, veterans and active duty military can learn more about this program at LinkedIn Veterans Programs, and spouses can find more information at LinkedIn Supporting Spouses.The Bottom LineLinkedIn is unavoidable these days for most of us. Veterans, active duty military, and the spous es of active duty military have a great opportunity provided for free by LinkedIn. Gain the greatest benefit you can from that membership by avoiding the 3 major mistakes above.About this author Susan P. Joyce is a veteran of the United States Marine Corps and a recent Visiting Scholar at the MIT Sloan School of Management. Susan is a two-time layoff graduate who has worked in human resources at Harvard University and in a compensation consulting firm. Since 1998, Susan has been editor and publisher of Job-Hunt.org, a Forbes Top 100 Website for Your Career. Follow Susan on Twitter jobhuntorg, LinkedIn, and Facebook.BEST BOOK FOR TRANSITIONING MILITARY, SPOUSES AND VETERANSJOBSEEKERS GUIDE, 8th Edition

Survey Remote workers are paranoid and feel left out

Survey Remote workers are paranoid and feel left outSurvey Remote workers are paranoid and feel left outWhen youre a remote worker, theres a nagging thought that creeps in when your emails and messages go unanswered Is everyone hanging out without me? When youre not physically in the rooms where it happens, you can departure to worry that you dont have a seat at the table.Thats what anew VitalSmarts survey of 1,100 employees found.Of the half of employees who reported working from home for at least part of their work week, these virtual employees said that they did not feel like their voice was getting heard as much as on-site employees. Morale is low and stress is high for these remote workers.Survey Remote workers feel left out and ostracizedVirtual employees were significantly more likely to believe that their co-workers were badmouthing them behind their backs. Remote workers were also more likely to see treacherous snakes in every cubicle.They reported higher rates of agreement that their workplace was a battleground where colleagues would lobby against them, change projects without warning them, and that they had no advocates in the office fighting for them.How to make remote workers feel welcomeThis paranoia can stem from a lack of face-to-face reassurance from remote workers managers about their value to the team. When you lack clear and explicit communication from your coach about expectations and goals, rumors, mistrust, and fears can take root.To combat virtual employees paranoia, the researchers behind the survey recommend prioritizing relationships with remote workers and erring on the side of over-communication. That can mean scheduling mandatory phone calls or face-to-face interaction on a regular basis. Remote workers in the survey said that their most successful managers were the ones who checked in frequently.For managers of virtual teams, that can mean using more innovative video conferencing technology and tailoring communication to the conv enience of each employee.Above all, remote workers need to feel like their manager is as available to them as he or she is to on-site employees.Remote employees should always be able to count on their manager to respond to pressing concerns, no matter where they work, the studys authors concluded in Harvard Business Review.